Otenvy Shop is an online store offering stylish and affordable products for Men, Women, and Unisex — including clothing, footwear, accessories, and lifestyle essentials.

Yes! We ship to most countries worldwide. Shipping availability will be shown during checkout based on your location.

Delivery time depends on your location:

• Local/Regional: 5–10 business days
• International: 7–15 business days

We will update you with a tracking number once your order ships.

Once your order is shipped, you will receive an email with a tracking link. You can track your package anytime using that link.

We accept:

• Credit/Debit Cards
• Mobile Payments
• Online Banking
• Other secure payment options shown at checkout

All payments are encrypted and 100% secure.

We offer a14-day return windowfor unused items in original packaging.
If you received a damaged or wrong product, contact us within48 hoursfor a quick replacement.

Simply email our support team with your order information and reason for return. We will guide you through the process.

Most items run true to size. We also recommend checking the size chart available on each product page for better accuracy.

Orders can be changed or canceledwithin 6 hoursof purchase.
After that, the order may already be processing and cannot be modified.

Yes! Our store uses secure SSL encryption to protect all customer data. Your payment information is never stored or shared.

Yes, we regularly run exclusive deals!
Join ouremail newsletterto get updates on new arrivals and special offers.

You can reach us anytime through:
📧Support Email:Support@otenvyshop.com
We usually respond within 24 hours.